01
Who We Are
Elite Watches Global is a sole proprietorship owned by Chauhan Bhavesh, registered in India. We operate the website at elitewatchesglobal.com and conduct wholesale and retail trading of watches and related products, serving customers internationally.
For the purposes of applicable data protection laws, Elite Watches Global is the data controller responsible for your personal information. We take our responsibility to protect your data seriously and are committed to handling it lawfully, fairly, and transparently.
If you have any questions about how we handle your data, please contact us at contact@elitewatchesglobal.com.
02
Data We Collect
We collect only the personal information necessary to operate our business and fulfill your orders. The categories of data we may collect include:
| Category | Examples |
|---|---|
| Identity Data | Full name, as provided during ordering |
| Contact Data | Email address |
| Delivery Data | Shipping address, country, postal code |
| Transaction Data | Payment method selected (crypto, card, wire), order amounts, currency |
| Technical Data | IP address, browser type, pages visited, session duration (essential site analytics only) |
| Communications Data | Content of emails or messages sent to us |
| KYC / Identity Verification Data | Government-issued identity documents (collected only where legally required — see Section 11) |
We do not collect sensitive personal data such as health information, racial or ethnic origin, political opinions, or biometric data except as strictly required by law.
03
Why We Collect It
We collect personal data for the following lawful purposes:
- Order Fulfillment: To process, confirm, and dispatch your purchase — including coordinating payment and shipping.
- Customer Communication: To send order confirmations, tracking updates, and respond to your enquiries.
- Legal Compliance: To comply with applicable laws including anti-money laundering regulations, tax obligations, and record-keeping requirements.
- Fraud Prevention: To detect and prevent fraudulent transactions and unauthorised use of our platform.
- Website Operation: To maintain, secure, and improve our website's performance and user experience.
04
How We Use It
Your personal data is used solely in connection with the purposes described in Section 3. Specifically:
- Processing your orders and arranging delivery to your specified address.
- Sending transactional communications including order confirmations, invoices, and shipping notifications.
- Responding to pre-purchase and post-purchase enquiries.
- Maintaining internal transaction records as required for accounting and legal compliance.
- Improving the functionality and content of our website based on aggregated, anonymised usage data.
We do not use your personal data for unsolicited marketing communications, behavioural profiling, or automated decision-making that produces legal or similarly significant effects.
05
Third-Party Sharing
We do not sell, rent, or trade your personal data. Data is shared with third parties only to the limited extent necessary to fulfill your order or comply with legal obligations:
- Payment Processors: We share transaction-relevant information with our payment gateway partners (cryptocurrency processors and fiat on-ramp providers) solely for the purpose of settling your transaction. These processors operate under their own privacy policies and data protection obligations.
- Shipping Carriers: Your name and delivery address are shared with our courier partners to facilitate delivery of your order.
- Legal Authorities: We may disclose data to law enforcement or regulatory bodies where required by law, court order, or to prevent criminal activity.
We do not sell, license, or share your personal data with advertisers, data brokers, or any third party for commercial or marketing purposes.
06
Cryptocurrency Transactions
Customers who choose to pay using cryptocurrency should be aware of the following privacy considerations specific to blockchain-based payments:
- Public Ledger: Blockchain transactions are recorded on a public, immutable ledger. Once a transaction is submitted to the network, it is permanently visible and cannot be deleted.
- Wallet Addresses: Your cryptocurrency wallet address and transaction amounts may be visible on-chain to any party who accesses the public blockchain.
- Irreversibility: Blockchain transactions cannot be reversed by us or any other party once confirmed on the network.
We do not publicly associate any customer's identity with their on-chain wallet address, and we handle any wallet address information you provide in accordance with this Privacy Policy. However, the inherent transparency of public blockchains is outside our control.
07
Cookies
Our website uses essential cookies only. Essential cookies are strictly necessary for the Website to function and cannot be disabled without affecting core functionality. They are used for purposes such as maintaining your session state and ensuring website security.
We do not use:
- Tracking cookies for advertising or retargeting purposes.
- Third-party analytics cookies that profile your behaviour across websites.
- Social media cookies from platforms such as Facebook, Google, or Twitter.
By using our Website, you consent to the use of essential cookies as described. You may configure your browser to block cookies; however, doing so may impair the functionality of the Website.
08
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law:
- Order Records: Transaction and customer data related to completed orders are retained for the minimum period required by applicable tax, accounting, and AML laws — typically between 5 and 7 years from the date of the transaction, depending on jurisdiction.
- Communications: Email correspondence is retained for a reasonable period in connection with customer service and dispute resolution, and thereafter deleted.
- KYC Documents: Identity verification documents are retained for the period required by applicable AML regulations, after which they are securely deleted.
- Technical Data: Website usage data is retained only in aggregated, anonymised form and is not linked to individual users.
When retention periods expire, data is securely deleted or anonymised in a manner that prevents reconstruction of the original personal information.
09
Your Rights
Depending on your country of residence, you may have certain rights regarding your personal data. These may include:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may request that inaccurate or incomplete data be corrected.
- Right to Deletion: You may request that your personal data be deleted, subject to legal retention obligations that may prevent complete deletion in all cases.
- Right to Object: You may object to certain processing of your personal data.
- Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
To exercise any of these rights, please contact us by email at contact@elitewatchesglobal.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Please note that certain data may need to be retained to comply with legal obligations or to establish, exercise, or defend legal claims, even if a deletion request is made.
10
Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure.
- SSL Encryption: All data transmitted between your browser and our Website is protected by industry-standard SSL/TLS encryption.
- Secure Infrastructure: Our website and data storage are hosted on secure, modern infrastructure with access controls and monitoring in place.
- Limited Access: Access to personal data is restricted to authorised personnel who require it to perform their duties.
- Payment Security: We do not store full payment card numbers. Card payments are handled entirely by PCI-compliant third-party processors.
While we strive to protect your data, no system is entirely immune to risk. In the event of a data breach that affects your rights or freedoms, we will notify you in accordance with applicable legal requirements.
11
KYC / AML Data
Where required by law, we may collect and verify identity documents as part of our KYC/AML obligations.
Anti-money laundering and know-your-customer requirements may apply to certain transactions, particularly high-value purchases. In such cases, we may request:
- Government-issued photo identification (e.g., passport or national identity card).
- Proof of address (e.g., utility bill or bank statement).
- Source of funds information.
Any identity verification data collected for KYC/AML purposes is handled with the highest level of care and retained only for the period required by applicable law. It is not used for any commercial purpose and is not shared except where required by law or regulation.
12
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best practices. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our Website and services following any update constitutes your acceptance of the revised policy.
13
Contact
For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
- Business Name: Elite Watches Global
- Owner: Chauhan Bhavesh
- Registered: India
- Email: contact@elitewatchesglobal.com
- Website: elitewatchesglobal.com
We aim to respond to all data-related enquiries within 5 business days.